Change ISSUE_TEMPLATE files based on feedback in #837

.github/ISSUE_TEMPLATE/bug_report.md

@@ -8,28 +8,30 @@ assignees: ''
 ---
 
 \-------------------------------------------------------------------------------------------------
-**IS THIS BUG RELATED TO EXTERNAL TOOLS? (e.g. git, less, etc.)**
-
-If it is, there's a good chance we might need to know a little bit more about the environment
+**Hey there, thanks for creating an issue!**  
+In order to replicate your issue, we might need to know a little bit more about the environment
 which you're running `bat` on.
 
-**If you're on Windows:**  
-Please tell us about your:
-
-- Windows Version
-
 **If you're on Linux or MacOS:**  
 Please run the script at https://github.com/sharkdp/bat/blob/diag-tools/diagnostics/info.sh and
 paste the output at the bottom of the bug report.
 
+**If you're on Windows:**  
+Please tell us about the following at the bottom of the bug report:
+
+- Windows Version (e.g. "Windows 10 1908")
+
 **Once you're done:**  
 Please remove this header and continue.
 \-------------------------------------------------------------------------------------------------
 
-**What do you expect to happen?**  
+**What version of `bat` are you using?**
+[paste the output of `bat --version` here]
+
+**Describe the bug you encountered:**  
 ...
 
-**What actually happens?**  
+**Describe what you expected to happen?**  
 ...
 
 **How did you install `bat`?**  

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,2 @@
+blank_issues_enabled: true
+

.github/ISSUE_TEMPLATE/syntax_request.md

@@ -15,9 +15,17 @@ Bat supports locally-installed language definitions. See the link below:
 
 https://github.com/sharkdp/bat#adding-new-syntaxes--language-definitions
 
-If you think adding this syntax would help others as well, please remove this header and continue.
+If you think adding this syntax would help others as well, please make sure that it meets our
+guidelines for adding new syntaxes:
+
+ - 10,000 downloads on packagecontrol.io
+
+Once you have confirmed that it meets our guidelines, you can remove this header and continue.
 \-------------------------------------------------------------------------------------------------
 
 
 **Syntax:** syntax/language name
 
+**Guideline Criteria:**
+[packagecontro.io link here]
+